Once you have your statement, you need to go through it. Check the years you worked, the earnings and the withholdings. You need to double check the Social Security Administration’s math for errors. Some government-watchers estimate that the Social Security Administration makes mistakes on at least 3% of the total official earnings records.
If after you examine the statement and double check the listings against your pay stubs and income tax returns
you find that there is an error, you will need to call the Social Security help line. They can be reached Monday through Friday, 7AM to 7 PM at 1-800-772-1213. This number handles all the incoming calls and usually has a very long wait time. Be prepared for this and be patient. If you cannot get through or the wait time is too long, try calling at a different time of day. Usually early morning or late afternoon, late in the week, or late in the month are best times with lower call volume. Have your documents ready to assist the representative when you finally get to speak with one.
If you would rather not wait on the phone but speak face to face, call your local office and make an appointment. Make a copy of your statement and a copy of your evidence that supports your claim of higher income. That way you can leave a copy with the Social Security worker for your file. Make sure to write down the name of the person whom you speak with so you can follow up with that same person.